We want every Paper Chapter order to arrive exactly as expected. Because most products are made specifically for each order, the following conditions apply.
Made-to-order and personalized products
We do not accept returns or exchanges for a change of mind, an incorrect product selection, personalization errors submitted by the customer, or an incorrect delivery address entered at checkout.
Damaged, defective or incorrect items
If your item arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.
Replacements and refunds
After reviewing your claim, we may offer a replacement or refund for an eligible item. Please do not return an item unless we provide return instructions. Unauthorized returns may not be accepted.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may take 5–10 business days to post the credit after it has been processed.
Shipping charges
Original shipping charges are not refundable unless the order was damaged, defective or incorrect due to our error. If we authorize a physical return for another reason, return shipping costs are the customer’s responsibility.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. Once production begins, cancellation or modification may no longer be possible.
Contact us
Submit your request through our Contact page. We aim to respond within 1–2 business days, Monday through Friday.